Assistant Service Manager

Department:

Administration

Reports To:

Service Manager

Objective:

The position will perform a range of administrative and support duties related to the daily operations of the Mediapolis Service Department.

Job Description

SINCLAIR TRACTOR is seeking a highly motivated, energetic, organized, and very detail-oriented individual to the Durant, IA office location as Assistant Service Manager with the primary responsibility of assisting the Service Manager and Service staff to facilitate and deliver excellent service and exceed expectations. This position will perform a range of administrative and support duties related to the daily operations of the Mediapolis Service Department.

The desired candidate is passionate about growth, innovation, and collaboration. We are constantly striving to improve and better ourselves so that we can better support our clients. If you have a growth mindset and you thrive under pressure, you are probably a great fit for our team!

Essential Duties and Responsibilities:

Opens work orders as directed by the Service Manager/Shop Foreman and maintain control until they are closed and invoiced.
Reviews work orders for completeness and accuracy prior to invoicing.
Ensure timely and accurate work order transaction coordination between sales and customers.
Maintains service department filings and records and service library with current information (for example, files bulletins, manuals, multi-media, etc.)
under the direct supervision of the Service Manager.
Updates customer profiles using equipment, hours, or other information from the customer work order.
Maintains service accessories and supplies and prepares replacement orders.
Customer service and interaction via phone and in person.
Advises Service Manager of all customer complaints
Anticipate Service Manager's needs and handle them proactively.
May prepare Service Technician labor performance, productivity, and efficiency reports.
May participate in Service EDUCATE Training programs required for the development of skills and knowledge.
May assist the Service Manager in coordinating and scheduling all in-house technician training.
Maintains a clean work area and performs work in a neat and orderly fashion.
Assists Service Manager with coordinating and conducting safety meetings.
Follows all safety rules and regulations in performing work assignments.
Maintains knowledge of John Deere and competitive products.
Facilitates and Performs Parts to Shop Job Tasks at the location.
Leads Service Department in Service Manager's absence.
Maintains and organizes Special Tools Inventory.
Assists with the assignment of jobs and work areas to Service Department employees according to their skills and knowledge.
May complete post-service work inspection checklist and approve the release of equipment for delivery to the customer.
May assist in providing performance feedback for service technicians and staff to the Service Manager.
This position may require traveling between branch locations when needed for corporate meetings and training.

The above statements cover what are generally believed to be the principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Other Job Functions:

• Other duties or projects as assigned by management.

Skills and Qualifications:

Ability and desire to learn.
Understand the importance of information by making sure all work is done correctly.
Ability to work independently and exercise excellent judgment in order to reflect the company's values
Effective written and verbal communication skills.
Experienced at multitasking and juggling varying responsibilities in a fast-paced environment
Strong organizational skills
High level of attention to detail, especially under pressure
Dependability and consistency are a must.
Strong organizational skills
Polished, Professional, and Friendly demeanor

COMPENSATION AND HOURS

Starting salary dependent on experience - room for growth and opportunity
- Full-time (Hours vary based on season)

Apply now

Assistant Service Manager

Department:

Reports To:

Objective:

Job Description

Essential Duties and Responsibilities:

Opens work orders as directed by the Service Manager/Shop Foreman and maintain control until they are closed and invoiced.

Reviews work orders for completeness and accuracy prior to invoicing.

Ensure timely and accurate work order transaction coordination between sales and customers.

Maintains service department filings and records and service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager.

Updates customer profiles using equipment, hours, or other information from the customer work order.

Maintains service accessories and supplies and prepares replacement orders.

Customer service and interaction via phone and in person.

Advises Service Manager of all customer complaints

Anticipate Service Manager's needs and handle them proactively.

May prepare Service Technician labor performance, productivity, and efficiency reports.

May participate in Service EDUCATE Training programs required for the development of skills and knowledge.

May assist the Service Manager in coordinating and scheduling all in-house technician training.

Maintains a clean work area and performs work in a neat and orderly fashion.

Assists Service Manager with coordinating and conducting safety meetings.

Follows all safety rules and regulations in performing work assignments.

Maintains knowledge of John Deere and competitive products.

Facilitates and Performs Parts to Shop Job Tasks at the location.

Leads Service Department in Service Manager's absence.

Maintains and organizes Special Tools Inventory.

Assists with the assignment of jobs and work areas to Service Department employees according to their skills and knowledge.

May complete post-service work inspection checklist and approve the release of equipment for delivery to the customer.

May assist in providing performance feedback for service technicians and staff to the Service Manager.

This position may require traveling between branch locations when needed for corporate meetings and training.

The above statements cover what are generally believed to be the principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Other Job Functions:

• Other duties or projects as assigned by management.

Skills and Qualifications:

Ability and desire to learn.

Understand the importance of information by making sure all work is done correctly.

Ability to work independently and exercise excellent judgment in order to reflect the company's values

Effective written and verbal communication skills.

Experienced at multitasking and juggling varying responsibilities in a fast-paced environment

Strong organizational skills

High level of attention to detail, especially under pressure

Dependability and consistency are a must.

Strong organizational skills

Polished, Professional, and Friendly demeanor

COMPENSATION AND HOURS

Starting salary dependent on experience - room for growth and opportunity

Full-time (Hours vary based on season)

Maintains service department filings and records and service library with current information (for example, files bulletins, manuals, multi-media, etc.)
under the direct supervision of the Service Manager.